Terms of Service

Version: 1.0 · Effective date: 2026-08-18 · Operator: TriStiX S.L. (VAT ESB26925016), Avenida Maisonnave 41, 3º H, 03003 Alicante/Alacant, España

1. Agreement

By creating an account you agree to these Terms, the Privacy Policy, the Data Processing Agreement and the Acceptable Use Policy. If you act on behalf of a company, you represent that you are authorized to bind that company.

2. The Service

TraXmark provides email engagement intelligence: open/click/reply signal tracking with evidence classification, secure document sharing, electronic signatures and related analytics. Engagement signals are classified evidence, not guarantees of recipient behavior. An open signal does not prove a message was read.

3. Plans and Billing

• Paid plans are billed per user per month (Pro €9, Business €24, Enterprise €49.99; annual billing = 2 months free — you pay for 10).
• Intro offer: €1 one-time for 20 days with full Business features; card required. The first Business invoice is issued on day 20.
• Cancellation: cancel before day 14 and the paid plan never starts (no Business invoices). Between days 14 and 20 you may still cancel without charge; the first invoice is issued on day 20. After day 20, standard subscription terms apply.
• One intro trial per account. Abusive redemption (duplicate accounts, cards, disposable emails) may be blocked.
• Fees are due in advance. Failed payments may suspend paid features. Downgrades take effect at the end of the paid period.

4. Customer Responsibilities

You are responsible for: lawful use of the Service; obtaining required consents from your contacts; compliance with anti-spam law (including List-Unsubscribe obligations); accuracy of content you send.

5. Acceptable Use

You must not: send spam or purchased lists without consent; use the Service for phishing or deceptive tracking; attempt to bypass suppression, quotas or security controls; probe or attack the Service.

6. Availability and Liability

The Service is provided on a commercially reasonable effort basis. To the maximum extent permitted by law, aggregate liability is limited to fees paid in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

7. Data Protection

We process personal data as a processor on your behalf under the DPA. You remain the controller for your contact data.

8. Termination

You may cancel at any time; access continues until the end of the paid period. We may suspend accounts for material breach. Upon termination, customer data is deleted per the retention schedule in the Privacy Policy.

9. Changes

We may update these Terms for legal or operational reasons. Material changes require re-acceptance in the application. Continued use after the effective date constitutes acceptance.

10. Governing Law

These Terms are governed by the law of Spain (operator's seat: Alicante/Alacant), without prejudice to mandatory consumer protection law.